Question 1

What payment methods do you offer?

Accepted Answer

We accept both credit cards and bank transfers by invoice

Question 2

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your subscription at any time. However we will not refund any payments

Question 3

What package will the trial be like?

Accepted Answer

It will have the same functionality as the standard license

Question 4

Do you offer discounts for educational purposes?

Accepted Answer

Yes, we do. We have several schools and universities teaching students in load planning. Contact us for more information here.

Question 5

Can we share our subscription with other company branch sites?

Accepted Answer

Only enterprise plans included company branches. Company branches are designed to represent office sites, company divisions and parent-relationships in companies. For example, a standard license can not be shared accross company divisions, in supplier networks or with sibling branches. Those can be connected and we are happy to offer discounts, but they are an enterprise feature and need to be represented in your subscription plan.

Question 6

Can I share my account with my coworker?

Accepted Answer

No. User accounts are personal and attached to a user e-mail and can not be shared by multiple users.

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