Privacy Policy
1. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy sets forth the principles and guidelines governing the protection of the Personal Data (as defined below) collected on or through the Site and concerning the Site’s visitors and users ("You" or "Your").
Personal data ("Personal Data") means any information relating to an identified or identifiable person. An identifiable person is a person who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to the person. Non-Personal Data means any information that does not result in the identification of a person.
2. DATA COLLECTED
In order to use certain functions and features of the Site, Törnblom Software AB requires that You provide certain Personal Data when using the Site. Personal Data includes
email address
username and password
Company (which in most case will be the same as your employer)
IP address,
and any other Data as may be relevant for the purposes listed below Each registered Company may contain, but is not required, to contain
Company Name
Department
Address
Postal Code
Country
VAT Number
This information could be considered as Personal Data in cases (such as but not limited to) where the registered user is connected to a Sole Proprietor company
In all cases, however, the Personal Data gathered is limited to data necessary to the purposes described under Article 3.
You are free to decide whether or not to provide all or part of Your Personal Data. However, if You choose not to provide all or part of this Personal Data, the purposes as described in Article 3 hereafter might not be achieved or not properly achieved, some areas and functions of the Site may not function properly and/or You may be refused access to certain pages on the Site. In particular, You will not be authorized to access certain services via the Site.
The Site also uses the Tawk.to online chat service, in order for Törnblom Software AB to provide You with real time support. All data being transmitted through the live chat, will be stored and processed by Tawk.to. Therefore personally identifiable data entered by a user will be transmitted to Tawk.to. Aside from data entered by the user, Tawk.to will automatically store the following data:
Language (detected based on browser language)
IP-address
All personally identifying data are being processed by Tawk.to and are only used to solve customer support cases and support the customer in the Live-Chat environment. The privacy policy of Tawk.to can be found at https://www.tawk.to/privacy-policy/.
3. METHODS AND PURPOSES OF COLLECTION OF PERSONAL DATA
As stated above, You provide Your Personal Data on a voluntary basis. Törnblom Software AB will collect Personal Data either online or offline and this Privacy Policy is applicable regardless of the means of collection. In the case of online collection, this Privacy Policy is posted on the Site and in the case of offline collection, You will be notified by this Privacy Policy. Personal Data is generally collected to carry out the business of Törnblom Software AB, such as improving Törnblom Software AB marketing and advertising efforts, better tailoring Törnblom Software AB products and services to customers’ needs or complying with reporting obligations required by law, and similar activities.
Your Personal Data collected by Törnblom Software AB on or through the Site is used by Törnblom Software AB for the following purposes:
To enable You to request information
To provide You with a personalised interactive use of the Site
To allow You to open and maintain an account in order to obtain specialised documentation and technical assistance
To access all the features and options offered by the Site; and Any other purposes associated with the above purposes
By providing Your e-mail address, You hereby expressly authorize, Törnblom Software AB and its subsidiaries to use it together with other relevant Personal Data to send You commercial or marketing messages.
Törnblom Software AB might also use Your email address for administrative or other non-marketing purposes (for example, to notify You significant changes to the Site, or to start a dialogue with you in case your current work is suspected to have been affected by malfunction of the Site).
4. COOKIES AND LOCAL STORAGE
Cookies and Local Storage are text files and data stored and used to record non-personal and personal information concerning Your browsing of the Site.
Cargo-Planner may use cookies or other technologies which may collect or store Personal Data to improve services for You through, for example:
enabling a service to recognize your device so You don't have to give the same information several times during one task
recognizing that You may already have given a username and password so you don't need to do it for every web page requested
analysing data to help Törnblom Software AB understand how people interact with services so Törnblom Software AB can make them better
Törnblom Software AB uses two types of cookies: permanent cookies and temporary cookies. Temporary cookies disappear as soon as You log off from the Site. Permanent cookies remain after logging off from the Site in order to be used on subsequent visits to the Site. By continuing to use the Site in consideration of the above, You expressly authorize Törnblom Software AB to use such cookies.
You can also configure Your browser software to refuse all cookies; if You do so, however, some areas and features of the Site may not function properly and/or You may not access some parts or services of the Site.
5. PERSONAL DATA PROCESSING AND STORAGE TERM
Processing of Personal Data includes using, storing, recording, transferring, adapting, summarizing, amending, reporting, sharing and destroying Personal Data as necessary under the circumstances as permitted by law or as otherwise required by law.
All Personal Data that will have been collected will be stored for a limited duration that is relevant to the purpose of such collection and for so long as required by applicable law.
6. TRANSFER OF PERSONAL DATA
If You are accessing the Site from a location outside of the European Union, with laws or regulations governing data collection, use, and disclosure that differ from European Union, please note that through Your continued use of the Site, which are governed by Swedish law, the corresponding Terms of Use and this Privacy Policy, You are transferring Your Personal Data to the European Union and You consent to that transfer.
Where Törnblom Software AB has knowledge that a third party to which Törnblom Software AB has provided Personal Data for the purposes listed in Article 3 above, is using or disclosing Personal Data contrary to this Privacy Policy or to applicable laws, Törnblom Software AB will take reasonable steps to prevent or stop such use or disclosure.
You will have the opportunity to decide whether You authorize Törnblom Software AB to use Your Personal Data for a purpose differing from the purpose for which it was originally collected.
Törnblom Software AB will also disclose Personal Data to third parties if Törnblom Software AB determines that such disclosure is necessary for technical reasons (such as hosting services by a third party) or to protect Törnblom Software AB’s legal interests (such as in the event of acquisition or merger by a third company or total or partial liquidation of Törnblom Software AB).). These transfers may be transmitted over the internet, via mail, via facsimile, or by any other method which Törnblom Software AB determines is appropriate and in accordance with applicable law.
7. RIGHT OF ACCESS TO AND RECTIFICATION OF THE DATA
Törnblom Software AB will take reasonable steps to ensure that the Personal Data collected is used for the purposes stated in this Privacy Policy and that such Personal Data is correct and up to date.
You have a right to access Your Personal Data. In addition, You have a right to request the rectification, completion, update or erasure of Your Personal Data. You also have a right to obtain a copy of the Personal Data conserved by Törnblom Software AB. If You have an account, You can exercise Your rights of access to and rectification of the Personal Data by logging on to Your account and visiting the “Profile” page. Otherwise, You may exercise Your rights of access to and rectification of the data by sending an email to the following address: [email protected]
Depending on the scope of the request, Törnblom Software AB reserves the right to charge a reasonable fee to cover any out-of-pocket costs incurred in connection with such access, modification and deletion of Personal Data. Törnblom Software AB may deny access to Personal Data in limited circumstances, defined by applicable laws and regulations.
8. DATA SECURITY AND RECIPIENTS
Törnblom Software AB undertakes to ensure the protection and security of Personal Data that You choose to communicate, in order to ensure the confidentiality of Your Personal Data and prevent Your Personal Data from being distorted, damaged, destroyed or disclosed to unauthorized parties.
Törnblom Software AB maintains reasonable physical, electronic, and procedural safeguards to protect Personal Data from loss, misuse and unauthorized access, disclosure, alternation and destruction. As part of those safeguards, Törnblom Software AB employs sophisticated technology designed to protect Personal Data during its transmission and prevent transmission errors or unauthorized acts of third parties. However, while Törnblom Software AB strives to protect Your Personal Data, in light of the inevitable risks of data transmission over the internet, Törnblom Software AB cannot guarantee full protection against any error occurring during the course of Personal Data transmission which is beyond Törnblom Software AB’s reasonable control.
Since all Personal Data is confidential, access is limited to employees, contractors and agents of Törnblom Software AB who have a need to know such data in carrying out their tasks. All the people who have access to Your Personal Data are bound by a duty of confidentiality and subject to disciplinary actions and/or other sanctions if they fail to meet these obligations.
However, it is important for You to exercise caution to prevent unauthorized access to Your Personal Data. You are responsible for the confidentiality of Your password and information appearing on Your account. Consequently, You must ensure that You log out of Your session in the event of shared use of a computer.
9. DISPUTE RESOLUTION
Although Törnblom Software AB has put in place reasonable safeguards to protect Personal Data, we recognize that there is no method of transmitting or storing Personal Data that is completely secure. However, Törnblom Software AB is committed to ensure the privacy of Personal Data: if You have a reason to believe that the security of Your Personal Data has been compromised or misused, You should contact Törnblom Software AB via the following address: [email protected] Törnblom Software AB will investigate and attempt to resolve complaints regarding use and disclosure of Personal Data in accordance with the principles contained in this Privacy Policy. Unauthorized access to Personal Data or the improper use of Personal Data may constitute offences under local law and under the regulations in force for Törnblom Software AB.
10. CONTACT
For any additional question concerning this Privacy Policy, or any request for rectification, completion, update, or deletion of Your Personal Data You may send an email to the following address: [email protected]
11. DATE OF ENTRY INTO FORCE OF THE PRIVACY POLICY AND CHANGES TO IT
This Privacy Policy may be updated according to Törnblom Software AB requirements and circumstances, or where required by applicable laws and regulations.